1) Can I still submit even if my product arrives after the deadline?
ANSWER: Yes, providing you get the rest of your submission to us by the end of the submission day. This means the submission form, payment, electronic images, etc.
2) I’m not sure what category my product fits in.
ANSWER: There are no categories, we only list them like that on the site to make navigation easier for parents. If your product or service is currently on the market and is designed for use by children and/or their parents, then it is eligible for review.
3) I don’t have or can’t find the submission form!
ANSWER: Just click this link ( SUBMISSION FORM DOWNLOAD ) and it will be downloaded to your designated download folder. It is an interactive PDF file which you can print or fill out electronically and then send in with your submission. It is two pages, please read both, you will find most of your answers there.
4) My submission is an app or website
ANSWER: In that case please provide us with download or access codes for our parent testers to use to that they can experience the complete range of your app or service. If there are in-app purchases please give us codes that will have them all included or send additional fees to do that on our end.
5) I won’t have my product for another three weeks
ANSWER: It would be best to wait until the next testing period which is listed on page two of the PDF. However late arriving products should not necessarily be held back. The day we receive your samples they are put in front of testers and we begin collecting reviews. If at the end of testing, your product fails to collect the minimum number of evaluations required to make a determination then we simply move the entry (and the reviews) to the next testing period. You don’t have to do anything, it is all automatic.
6) Can I fax or email the form?
ANSWER: Yes, the fax number is 818-446-2795, the email for forms is email@example.com
7) I’m confused about the electronic image
ANSWER: You can send images to us a variety of ways, CD, flash drive or via the email listed on the submission form SOAPics@tnpc.com. There is no need to send large hi-res files. These are for web posting only so 72 dpi and 3″ max in either height or width will do.
8) I see products with the Seal listed on Amazon. Will my product be noted as a Seal winner as well?
ANSWER: Amazon has elected to identify Seal winning products throughout their site. If you win a Seal yours can be noted with the designation as well. You may also elect, if you win, to show the Seal itself on your Amazon listing. This can be done with a license which is available to winners following the review period.
9) Should I send all my marketing material, sell sheets, safety certifications, press write-ups, testimonials, etc.?
ANSWER: No. This is a consumer-oriented testing process. We present products to parent and child testers for evaluation as they would discover it on store shelves or online. They will not see your marketing materials, commercials, specs and the like.
10) I already sent in my submission, did you get it? Should I be worried?
ANSWER: If you followed the shipping instructions then you can feel confident that we have everything needed. If there is something missing we will be in touch. If you still need assurance, you can inquire (email is best), but please understand that we are quite busy processing all the submissions and we may not have all the details entered in the system at the moment.